Closed super early just wanted ice cream stared at like I was dumb when I tried to open the locked door

Absolutely disgusting! This is our 2nd time trying to purchase an ice cream birthday cake from them. Neither time did they have it ready upon arrival, even though they had been pre ordered. This time

Website says open till 10pm, we went at 8pm and come to find out some girl put a sign on the door stated "Come back tomorrow, I'm sorry". The door was unlocked even with the sign up. This was on 09/28