We rented a car and received a charge that we were questioning after the return. We called the office several times to speak to a representative during regular office hours. The phone was never answer

The agent at Hertz Washington Dulles added expensive options (EZPass toll pass at $20.99 per day and 'Premium Roadside Emergency Service' at $9.99 per day) to my rental agreement WITHOUT my consent. I

Great experience, Diego helped me out. solid guy super knowledgable and great customer experience