What a memorable experience they help create. It was my first time to Vail and at first they sent us up to a room that had a guest IN the room, imagine both our surprise when my key opened his front d

We were profoundly disappointed at the low quality of food, service, and professionalism displayed by the staff during our week long stay.

As a lifetime platinum this pains me. The property is beautiful, if only the service could match it 50%. No daily cleaning service. Unpleasant front desk workers. Gave me an occupied room initially. I