I have gotten my sewing machine repaired there twice. I just noticed that they sell fabric in the back room! I was not made to feel really welcome when I asked about the fabric or other sewing machine

I'd shopped at the Carpentersville location a few times and was 'helped' but never serviced. Engagement limited to what could only be described as transactional. No interest in my projects or the prod

The staff is very nice and helpful. We stopped in for fabric. Although my grandma found some for her project I think the selection is limited. I have no experience with machine sales or maintenance.