Well, this is not about the people working, but rather about the connectivity of networks in the waiting room..It's so unstable..But i think it's mostly depends on what kind of network you have..Mine

I walked in without an apt, checked in at the kiosk, waited until my ticket was called, got to the window and was told she couldn't help me because I didn't have an apt. I asked then why did it let me

Was advised to call first. On hold 2 1/2 hours. Cordless home fund died before anyone picked up. Will try again tomorrow with cell phone.