Staff was not friendly, security person standing at front door made us think twice about going in.

I'd go 2.5. Not because the stores are bad, the ones I go to are pretty decent, and the employees are friendly. However, you cannot trust the website, especially the reviews. Was looking at a product

They had 3 registers open and lines down through the isles at each one. I stood in line for 15 mins and when I got up to the front, the lady shut off her light and told me to go to another lane. Don't