This is the only RIMOWA store in the Bay Area. Service is EXCELLENT here! A shout out to Jose, who assisted me with my luggage pair today. Jose is professional, helpful, and very knowledgeable. Overal

Sam was so nice and efficient i dropped off my suitcase in the morning and i was all done before noon. Thank you Sam

I've visited the Rimowa store twice this year for repairs, and both times the customer service exceeded expectations. The staff are product experts and went above and beyond to help. The store is very