Kelly has the best service advisors. They keep you up to date and informed. I love the video's of the repairs needed. Easy to see why repair is needed.

the worst - massive wait times for a loaner, like 2 mths+, inflexible and accommodating service staff, just the absolute worst. I will seriously never buy another BMW in columbus for this reason alone

I had a 2022 4-series that needed new tires and brakes, and a couple other smaller replacements. Zac was my sales rep and he was great! Everything was communicated quickly the dealership was flexible