What a horrible experience. While standing in line one of their reps asked do you have an online order. I replied no then asked if I make one now can I skip the the line she said yes. An hour later in

I went to store to pick up online order, lady closed door on me saying they were short on staff and have to close right at this minute even though customers were still in the store.

Took an Uber from my hotel to get the special arch charm. Arrived and also wanted an engraved charm. Associate told me both sides could be engraved. She put the charm in the machine too loose and only