The low rating is because of the customer service experience and not the food. I called ahead, not initially on a time crunch. I had a decent size order and understand the level of effort. I was told

The food here was amazing! I was trying to find a new wing place near my house and JD's came up in my search. The customer service over the phone was good and the lady that answered all my questions.

The food here is outstanding, and the customer service is truly top-notch! I'm visiting Memphis from Houston, and I've had the best wings I've ever tasted! We came on a Friday, and I just had to retur