I have been banking with Chase since it took over Washington Mutual. I have never had a problem there. They have always been very helpful.

I recently visited Chase branch in was met with me curly frustrating situation that deserves no more than one star. Long lines at the branch unacceptable I felt like I was waiting in line at amusement

Went and visited this branch on a Friday noon hoping that they wouldn't be too busy, and sure enough they weren't :) We got there, lined up, and immediately a teller was available to help us. The tran