UPDATE: THEY JUST CALLED AND SAID THEY WILL ONLY HONOR the refund they proposed ONLY IF WE AGREED TO REMOVE REVIEW. NOPE. JUST GOES TO SHOW HOW SHADY THEY ARE. NOT REMOVING THE REVIEW AND WILL ADD IT

The technicians must have thought I was dumb or something because they quoted me "if we can't get the stage 3 residue off it's free otherwise it's $750". And stage 3 is heavy creosote and extensively

Great service, communicated as we waited for the right parts to come in for the fix. Thank you!