My husband and I have been coming to Belknap for the past 10 years. It has pros and cons... Pros: We've never had an issue with customer service, as some have noted. Staff has been friendly and helpf.

The public soaking pool is the perfect temperature! We did not stay at the lodge or visit the garden. We drove the journey from Eugene to soak in the warm water. Popular place to spend a little time .

We stayed at a $300 cabin where the hot water in the shower was practically non- existent. The women staffing the front counter were rude and showed almost a borderline hostility to their guests but .