We have been customers for years, went in w/ some questions (took time off of work) and to make a change. We were there for several HOURS! We felt for the fairly new (nice) employee, as management wou

You can see from all of the low ratings on Bank of America branches around this area that my experience is common. I am surprised, but then again, I'm not. Having been with BOA for more than 30 years,

I've never had an experience like this at any bank- Wells, Chase, Citibank, or other BoA's. I had an appointment and walked in and sat on the couch. No one greeted me at all. "Hi, welcome to BoA. How