Do not over book. Always have to wait at this location for a car. Use a different rental service at RIC if at all possible.

Great customer service especially for Hertz Gold members. They always have a nice selection of cars that are clean and ready to go.

Due to a 3-hour flight delay, I arrived in Richmond after Hertz business hours. I assumed that I would not have access to my reserved vehicle and that I would be stranded for the night. But as soon as