It's now October and no service. That's four months with my rec!iner frozen in the up position. Looks awful.

I made a complaint to bobs furniture wish I pay the plan they offer to me to replace any damage to my sofa and they decided not to replace it unsatisfied customer service

If I could could give negative stars for a review I would. Each time we contact them to fix our couch which is under warranty they come up with a new excuse. Do not buy their extended warranty, it's j