Price too high for rental in the city! Not recommend it if you move large stuff maybe worth it

Service is always amazing and the team is willing to break down pricing - I chalk up some of the customer service demeanor to some of them being shy- not so much because of their lack of customer serv

So I booked a 20ft boxed moving truck 4 days ago all confirmed. Now they call me the day before my move saying they don't have a 20ft boxed truck the next thing they have is a 12ft, seriously a 12ft d