Called to make an appointment and waited on the phone for 2 hours. Wasn't able to get through to anyone so I went up there to see if I could get my application submitted and was greated by a very rude

The automated phone system is horrible. You get a phone # for a certain office and when after jumping thru 50 hoops you never get that office so therefore you don't get help. The associates are very s

Be able to talk with somebody without an hour or two hour wait on the phone be able to walk in and ask a question now that some officers are closing update us where to send our paycheck information.