Can't change a prescription with a warranty claim because "warranty only covers that prescription" New prescription is weaker

I scheduled an exam online a week out. Leading up to the appointment I kept getting texts asking if I wanted an earlier appointment. I specifically scheduled that time because that's what worked for m

I made an appointment at the Chesterfield two Michigan 48047 location. 30 minutes later, I called to cancel and instead of putting me on hold or sending me to an answering service, they kept answering