Overall, the service was good, but there was some miscommunication. Perhaps the Front desk guy didn't provide enough information about the estimate, which led to some confusion. The technician worked

The customer service person is rude. They also don't know what an appointment means. They don't operate using actual appointments. Whoever comes they just services them and if you have an appointment

Over pricing! Up charged every part and charged labor per part. Was quoted $1400 for front struts, which only cost $404 from auto zone. Used to love this pep boys, but seems like mgt has changed.