Been on hold for 2 hrs no help and the call back they let it ring 1 time then hung up what kind of service is this I know you guys aren't swamped having me wait all day to just get hung up on and wait

This place is horrible. They won't answer phone so if you do need help.. forget it they will find every way possible to deny you help. The protocol how they treat seniors suck too. The Online site is

A very unpleasant situation happened. I came with two children, one of them has physical disabilities and cannot put on a mask, he has no ear. Besides, the child is only 4 years old and would not put