My flight from Chicago arrived on time 10:30 AM I am still sitting at Hertz waiting to have a car ready It is now 12;15 and no end in sight. I missed my appointment plus I need to go south from the ai

Rented midsize car. When we got there the only thing left was an economy car. Not what we rented and asked for a refund for appropriate car. Was told couldn't get refund. AVOID renting from them!

This was by far the absolute worst car rental experience I've ever had. I was left waiting until nearly 1 a.m.--an hour and a half--for a car. The staff were completely incompetent, rude, and downrigh