Returned our SUV to Alamo at MCI right at 14:15 -- cutting it dangerously close to the extra-hour fee. Blake, our receiving rep, was peak Midwestern friendly from the jump. After we parked, I realized

Very smooth rental and return. Some incentive in upgrading at start of rental, but not too aggressive. Return was super fast and efficient and friendly. Highly recommend! Also used Costco.com to book.

The representative Tara was friendly yet very easily distracted. She charged us twice for 1 invoice. Leaving our account $400 short on our vacation. Money is still on " hold "even after We turned the