Had an appointment for 3:00pm and it's 3:56. 1-2 people working with customers and 2/3 others walking around not helping anyone. We waited for them to tell us that a phone bought online has to be retu

Wait times over an hour - 3 people working. Run up to Christmas. I'm kinda just embarrassed for the company that purports to hold itself to high service standards.

Jackson was so incredibly helpful and patient while I was trying to figure out how to become an authorized user on my family plan when I got a new phone last-minute. Thank you!