No one can explain the process to me correctly or resolve my issue. If the account isn't under your name, you can't do anything at all, not even get a SIM card.

Worst experience I've had at an AT&T store. Came in because I needed to return my old phone from a trade in I had done and the young girl that was working on 11/30/24 (not sure of her name) took a few

I came in January 18, 2024 and Nancy was extremely helpful. I needed to transfer my info from my old phone to a new one. She went above and beyond even showing me how to put my new case on and had suc