After everything I did finally get a refund and an apology from the store manager. The crazy part was I received notice of a refund 20 minutes before the tech. got here to see if it could be fixed a 2

I did call the store and spoke with the manager who said there was nothing he could do and when I asked for a regional manager he said they dont have that position then said there was no number he cou

Less than 6 months couch had an issue, tech came out & said manufacture defect he seen before but was denied my claim with no excuse.