I'm updating my review as I did receive my payoff notice on my auto loan. Sunwest is saying I never called or emailed. The calls would never get answered and a recorded message would say computers dow

Their staff is lazy and generally unhelpful when I would go into a branch. I don't know what leadership was doing but it looked like all of the employee's souls were dying. Despite their former downto

Customer service is terrible, app Is awful. Zero loyalty for long term customers. Long phone hold times. Unhelpful staff. I would choose another bank.