FTB is the IRS' little evil sibling, with all the mess and chaos that any government agency brings. Just like many systems in this country, the FTB needs to be completely revamped. If the government i

AWFUL!! They never answer the phone, they never call you back. You will be left on hold for hours. When you finally do get a hold of somebody, prepare for them to be extremely rude and not helpful at

Unable to provide answers; won't recognize my information: password, refund amount, username, God knows they don't answer the phone....except once...!!!