The workers are extremely rude to my parent who is unable to walk. They make them wait for over 20mins to go to the bathroom and then shout that they can't get there immediately and to defecate on sel

The entire atmosphere and quality of employees' attention to detail and care that I receive on an individual level.

I would not put my loved ones there. Most people working there don't speak English and treat the residents bad. Management don't care and they only listen to whoever they want to listen too.