We love this hotel. Great location with quick access to freeway, lovely pool area, and friendly competent staff. I just rebooked us for another stay, and the staff member (Ray at the front desk) ...

Horrible customer service. Promised room credit, refused to credit account even after speaking with manager Chris. Rey and Evelyn were not helpful either. I checked 3 times with 3 different employees

Shuttle hours are limited and unreliable. Called from San Jose airport for pick up. at 6:30pm. I explained I called when booking and told available at this hour. Her tone was rude and dismissive whi..