Why the hell are you making it mandatory for people to schedule an appt when you don't call them in a reasonable time!? My appt was at 1150 I checked in from my phone online a few minutes earlier and

Someone at this office apparently put some kind of fraud block on my elderly mother's account so she can't change information on her SS government account online and she can't make changes by phone wh

Workers are totally rude, especially when it's a serious topic. They seem to hate their job and have no respect. Refuse to help and expect you to know everything.