This rating isn't for the quality of the recliners as they lasted 16 years. The rating was for their repair service which is awful. First, you have to call Dallas for repair and then they give you a T

They do not stand behind their furniture. Leather recliner peeling after 3 years. We take very good care of our furniture. Just my husband and I. No pets. They should replace it.

Worst custom order business I've ever encountered and I'm quite the consumer when it comes to high end leather furnishing and interiors. If u want a La-Z-Boy, NEVER buy from Longview and NEVER Special