I was trying to do my taxes remotely, been trying to do it for 2 months now, they said it will take 7 to business days, over text first then emails, calls, never got it done, I called almost everyday

It's not like they're not professional. I've been going here for years with my family. But after this most recent interaction, I have to knock back their 5-star rating to a 1-star rating. First of all

The location is in the corner of first floor. We came here since our regular family tax preparer is out-of-commission due to medical issues. A co-worker friend has regularly come here through the year