Ugh I'm so upset on how my daughter was treated on the phone today 12/9/25 around 10:00 am. She called to make a payment on her loan. The lady on the phone "Jessica" was rude. My daughter has been on

Jacob from the call center has great customer service. He was very helpful and was able to assist me with my issue. He needs a raise. Keep up the great work.

It's great working with Moi. He is very helpful and very knowledgeable He is an asset for the company