I bought a very expensive comforter for my daughter from West Elm. When she washed it it fell to pieces When she called to get a refund/credit or send back she was told there was nothing to do about i

I returned an item today that was a Christmas gift (arrived two months after Christmas on 2/23 but that's a separate issue). The man refused to give a gift card and returned it back to original form o

Jean and Alex were wonderful! Alex helped find the items I wanted to purchase and Jean helped close the sale by mailing the items to my home (out of the state -- this is a neat feature). Thank you for