Picking up and dropping off the car was fast and easy. The problem: I was told the pre-paid fuel option was $2.20/gallon. We had an extended conversation about it, as that's not the norm. Turns out I

After waiting 30 minutes in line we were told that our confirmed 12 person van wasn't available. We rented a 12 person van for our soccer team. We showed up and they said they don't have any 12 people

Booking the rental was easy. Pick up and drop off were easy. I got charged twice. I called customer service (800 number not in CLT) and I spoke to someone with an attitude who didn't understand that I