$16 for a mediocre burger & fries. Staff pretty apathetic - always in back, (1-man show?) coming to the counter only when someone came in. Asked for 5 ketchup packets and was given 4 then he quickly s

Good service. That said, I emailed the company and explained my disappointment with the food quality. I broke it down very thoroughly with dates and times. I did this with hope of getting a response..

Visited Lincoln square location for the first time. Dry cheeseburger and stale fries. I usually go to the Rosemont location or the one in wicker park and those locations have not failed me yet.