Had made an appointment and waited in my car for them to contact me. No one ever contacted me. I waited 10 more minutes then went inside the receptionist said nothing but we are short handed. No apolo

I arrived 5 minutes early for my appointment time and waited for over 35 minutes until I finally asked why others were going ahead of me. No apology and no concern - just "they must have lost you". I

Front Desk Seating Configuration improvement from the face-to-face seating; need more clearance at the entry for safety/egress Appointment/Processing Time (appt time to being seen, 15 mins)