Literally called me 10 minutes before my cake was suppose to be picked up. They said they didn't have it or they couldn't make it.

The word disappointment doesn't even begin to describe picking up this cake. Not only did they not have the flavor ice cream that was requested but now I have this hideous cake for the party it was or

We came at around 8:40 and the doors were locked... we then went through the drive-thru and were ignored twice. Then at the window we were talked to and told they close at 9, although the window said