To Sonesta Essential Hotel Houston, I am writing to formally express my serious concern and dissatisfaction regarding the non-refund of my $100 security deposit. This week marks a month since I checke

I had one of the worst hotel experiences of my life at this location. I arrived around 10 PM on March 6th with a confirmed reservation and stood at the front desk for over 15 minutes without being gr.

I have no idea how this hotel managed to earn a 3-star rating, because nothing about my stay came close to that level. The entire building is rundown and looks like it hasn’t seen real maintenance in