Yummy SS food. This location is inconsistent in service, customer engagement and friendliness.

This location has forgotten my sauce the last 3 times I have ordered here. Not sure why that's an issue every single time but definitely needs improvement.

I had to wait 40 minutes for my meal. I understand it's busy but 40 minutes for shake shack?? This needs to be figured out as I am very hesitant to ever come back to this location. I filled out a surv