I ordered a custom cake recently for my friend's 50th birthday. Rock City has recently changed their business model to no longer have a retail shop to walk in. I did the whole order over email. I was

Great atmosphere, great baked products, friendly staff. And Harry! Harry is the star of the show! I didn't see Harry, I really wanted to, but I guess he was shy

This was an awful experience. staff was extremely rude, and were not giving off a friendly vibe. food was good, but that was the only thing good about this business.