I've been a member of the Buffalo Metropolitan fcu for over 25 years. I have been loyal, participated in various promotions. Paid back numerous loans over the years. Customer service used to be excell

Extremely long & unreasonable phone hold times! I actually drove there from Lakeview,Ny still on hold in the drive thru! Wasted numerous lunch breaks waiting for customer service. Smh

when I opened my account in 2014 I was thrilled with the service of BFLOMETROCU. now it's a maze of phone cam, and failure to follow up on important issues. difficulty with chargebacks and unauthorize