Terrible company and service techs. Cody improperly diagnosed our unit on more than two occasions causing a delay in getting our unit replaced which ultimately led to the death of our beloved dog due

My comment stands. I was never rude, discourteous, vulgar or whatever you may have thought. You removed my old unit and installed a complete new heat pump system. It wasn't working properly. You state

I got a message from Cody stating he'd be by between 12-2 to see about my ac. I text at 2:30 and he replies. I call to get a better understanding as to why I have to wait another 2 hrs and he goes on