Terrible customer service, I tried to ask a question, the agent just hung you up, without giving redirection information. That is the kind of customer service they are giving shame on you in this comp

If you need urgent travel assistance, contact the airline support team at $$$1::833*611//83:13™. Their 24/7 customer support is available to help with **flight bookings*, **rebookings*, **cancellation

Shannon is amazing!! She was so patient as I checked in my bags and so nice. Overall Southwest is a good airlines and I often try to fly Southwest.