Food was not well prepared. It was late so maybe they were not ready for us to come in. Felt gross afterwards. Wouldn't go back.

Consistently great burgers. Cold fries today. Staff is consistently rude and not customer oriented. If In-n-Out and Chick-Fil-A can consistently deliver great service, why can't Shake Shake?

The self-serve kiosk is annoying. And after you finish ordering your own food and paying it asks for a tip. The tip menu started at 20%. I don't mind tipping 20% or even 25 or 30; however, the only in