I must compliment the young man, Danny, who helped me today buy a new phone. His patience ( as opposed to the dismissive bald, old guy) made my chore bearable. I tried another Verizon store near Giant

Earlier in the day, I called Verizon customer service about a package I received that I never ordered. They explained that there had been a system issue about a month ago that caused some customers to

Customer Service at Reston Wireless has perfected incompetence. It took 1.3 hours for the clerk to study the data transfer. He could not do it and told me it could take several more hours to complete.