We came in at 7am and we had a reservation for 8am. Blanca the supervisor said she can’t check us in till 8 so we waited around. Then at 8 she said the room wouldn’t be ready till 840 and there was no

Hotel showed availability for our trip. On their website and in 3rd party sites. Booked only to arrive to find that it had been turned into a shelter. Why were they still taking reservations? No one f

I stayed here previously and gave a great review. So I was glad to make reservations for our next trip I had reservations that I paid for. Upon our arrival it is no longer a hotel. It is a nyc shelter