Dreadful customer service. Purchased a Kong extendable lead which snapped within 6 weeks! I was told they have a 30 day returns policy! I said but the product was faulty. They advised me to go to Kong

Very poor service received at this branch. Sadly had to have my elderly cat put to sleep, which was upsetting enough. After waiting a whole month, contacted them, to be told they had left me a voicema