3.5 rounded to 4 because I enjoyed my massage so much. But otherwise, I wasn't overly impressed with this higher end spa. Service was really great and I was offered a hot towel + healthy drink at chec

I had received a gift certificate from my husband and also took my 22 year old daughter with me (she got a facial, I had a massage). We both thought our services were great. 22% gratuity is automatica

All in all, this is a fine spa. BUT! I've been to the origin site in Kohler - they charge 100% of the Kohler price, with maybe 40% of the equipment & service amenities. Skip it and go to the OG in Koh